Questions, answered
About Deft
No. Deft is your own assistant, not a person. It works for you around the clock, on the phone, on WhatsApp, and in its own app.
It makes phone calls for you (bookings, appointments, follow-ups, passing on messages), reads and drafts email in Gmail or Outlook, moves meetings in Google Calendar or Outlook, finds files in your Google Drive if you allow it, and reminds you by message or with a call. It also uses the apps you connect for food and groceries, table bookings and events, and hotels and travel, makes and reads documents in any language, and does web tasks in its own browser.
In Gmail it reads and searches your mail, drafts replies, and sends an email only when you say so or approve it. In Google Calendar it reads and changes events on your own calendar. Google Drive is optional: it finds and reads your files when you ask, and saves new files, and copies of the bills and tickets it files for you, into its own Deft folder (you can switch the copies off). Deft asks for this access only to do the errands you ask for. How we use Google data
Apps for food and groceries, table bookings and events, and hotels and travel, plus your email, calendar and files. The current list is always in the Deft app under Connections, and we add new ones all the time.
Yes, just tell your assistant. When it can't do something it notes what's missing, and the most-asked are built first.
It won’t spend money or agree to a payment without your OK. It can only use the accounts and apps you connect. It doesn’t make pictures yet. Some websites refuse its browser. Some apps aren’t available to connect yet. For emergencies, always call 112 yourself.
Hindi, Bengali, Marathi, Telugu, Tamil, Gujarati, Kannada, Malayalam, Odia, Punjabi and English. It hears you clearly, even in a noisy room.
Anything involving money waits for your OK. Prices, opening hours and travel times always come from a live check, never from memory. Every call is recorded, and you get a summary and the full transcript, so you can always check what was said. Tell your assistant and it will put things right.
Your data
Your data is kept private: walled off from everyone else's and encrypted, on servers in India. Our staff access your data only to support the service, and every access is logged. To understand and speak, it uses AI services, some of them outside India. Our Privacy Policy lists each one. Your data is never used to train AI. Your assistant never reads out passwords, one-time codes, card or Aadhaar numbers.
Every call is recorded, and you get the recording with a summary and the full transcript. They stay in your private space. They're kept while your account is active. Download everything in the Deft app (Settings → Your data). To delete a recording, email grievance@heydeft.ai. We finish within a month. After you cancel, they're kept for 30 days after your last paid month, so you can download them, then deleted.
Remove Google in the Deft app or in your Google Account. Notes and files Deft already saved stay until you delete them or ask us to. Your Google data, step by step
Phone numbers
No. You keep your number. Your assistant makes its calls from Deft's shared Indian numbers, and you reach it on WhatsApp or by calling it from your phone.
Billing
You pay monthly, GST included, by UPI Autopay or card. Each plan has a monthly allowance. If you need more, top up anytime from the app. The allowance counts AI, calls and voice, and doesn't roll over. A top-up is used after it and lasts 90 days.
Yes, anytime, from the app. Your plan renews each month until you do.
Yes. Add your GST number when you sign up, or later in the app.
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